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Frequently Asked Questions

Do you have any questions about LOVI products? Read our guide where we provide answers to the most frequently asked questions.

BREASTFEEDING

LOVI DAY&NIGHT LACTATION PADS

Is it possible to attach the pads to the bra?
Yes, an adhesive strip around the entire pad makes it stay in place and prevents its shifting in the bra.
How are LOVI Day&Night pads different from the standard pads?
Our lactation pads come with a gelling insert that absorbs the moisture and provides a feeling of dryness for a long time. They are extremely soft and delicate, and they do not cause irritation. Unlike most of the pads on the market, they have an adhesive strip along their entire perimeter and they are not shifting in the bra. They are large enough to protect your bra from getting soiled. LOVI Day&Night pads were granted a positive opinion of the medical staff at the Ujastek hospital in Kraków.
How often should the pads be changed?
In the beginning, when the breasts are sensitive and the nipples are irritated or injured, the pads should be changed after each feeding to minimize the risk of inflammation. Usually the pads should be changed when they become wet, that is when the gelling insert is filled up and ceases absorbing the moisture. The basic hygienic standards require changing the pads 2 times a day - in the morning and in the evening, after washing the breasts.

SILICONE LOVI NIPPLE PROTECTORS

When should the nipple protectors be used?
LOVI protectors are recommended mainly in the case of flat or inverted nipples, as they imitate a nipple. When the nipples are injured and direct feeding is impossible due to severe pain, you can use the protectors as a temporary help, after asking your lactation consultant for an advice.
How to choose the size of the nipple protectors?
The protector size should match the nipple diameter (length does not matter, as the product is primarily designed for the mums with inverted or flat nipples) and the baby's mouth. When the nipple's diameter is small or when the baby is premature, we recommend buying size S, but when the nipple's  diameter is standard or large, we recommend buying the protectors of size L (standard). The nipple should be fully covered by the protector, which should not be too narrow or too tight, but should shape the nipple so that the milk can flow freely. You cannot put a too narrow protector on a too large nipple. It is best if you could be helped by a lactation consultant or an experienced midwife.

LOVI BREAST PUMPS

Is it possible to buy spare parts for LOVI breast pumps?
Currently, spare parts for breast pumps are not sold separately. Each set comes with additional pieces of those breast pump's elements that are most prone to wear during use. The breast pumps are subject to a warranty - if any part is damaged, please report it to LOVI brand service point (please use the telephone number and the contact form provided in the contact tab).
How is LOVI Protect manual breast pump different from other manual breast pumps on the market?
Most manual breast pumps available on the market are single phase pumps, without the option of suction power adjustment. LOVI Protect breast pump works in two phases - the first phase involves letdown stimulation (shallow, rapid extraction), and the second phase is a deep extraction (stronger and slower) - therefore more milk is extracted in a shorter time. The suction power may be adjusted, which is especially important at the beginning of the lactation, when the breasts are sore and sensitive - setting an individual suction power helps to reduce the extraction-related discomfort. The handle of LOVI Protect breast pump moves very smoothly, providing almost effortless extraction, as confirmed by 80% of mums in a study coordinated by the hospital staff.

BREASTFEEDING AND LOVI BOTTLE

Is the LOVI bottle safe for breastfeeding?
The LOVI bottle comes with a unique dynamic teat made of heterogeneous layers of silicone, so that it does not disturb the natural suckling reflex and does not discourage the baby from suckling the breast. Lack of negative effects of the LOVI bottle on breastfeeding was confirmed in a medical study. Therefore, if it is necessary to feed a baby with mum's milk in a safe way, LOVI bottle is a good solution.

ALTERNATIVE FEEDING

LOVI BOTTLE

Can the LOVI bottle be boiled after each use and washing up?
The LOVI bottle "Active suction" should be boiled before the first use. While in everyday use, it is enough to rinse the washed bottle with boiling water or sterilize it in a steam or a microwave sterilizer.
Can the cap from the self-sterilizing LOVI bottle be used for sterilizing LOVI "Active sucking" and LOVI Medical+ bottles?
The cap from the self-sterilizing bottle fits all other versions of LOVI bottles. It can be used to sterilize the "Active suction" bottle in a microwave. However, microwave sterilization of the Medical+ bottle is not recommended, as it is made of a different type of plastic than the self-sterilizing and the "Active suction" bottles.
Is the self-sterilizing bottle to be sterilized only in a microwave oven?
The self-sterilizing bottle comes with a cap, and therefore it is designed for a quick and convenient sterilization in a microwave oven. However, it can also be sterilized using a standard method.
Can the food in a silicone multifunctional bottle be heated in a microwave?
The multifunctional bottle can be used to heat up solid foods, but remember to stir the food thoroughly after heating and to check the temperature before serving - a microwave heats up the food unevenly and there is a risk of burns. Natural milk loses its valuable properties when heated in a microwave, which is why we do not recommend heating it in this way in any of the bottles.
How is the "Active suction" bottle different from LOVI Medical+ bottle?
The Medical+ bottle is made of high quality, BPA-free material, providing glass-like clarity. Polyamide, from which it is made, is a material highly resistant to damage and scratches, and the paint of the scale and the logo does not come off easily. The Medical bottle looks brand new, despite everyday use. The teats of Medical+ bottles come with a better venting solution than the previous models that can still be found in the old batches of "Active suckling" bottles available on the market. The "Active suction" bottles are made of polypropylene, a standard raw material for most wide neck bottles available on the market. This material is less resistant to scratching and discolouring.
Medical+ bottles are the only bottles on the market made of polyamide. Tritan is another transparent material, but so far it has only been used in the production of narrow neck bottles. It is also less resistant to scalding and boiling than polyamide.

LOVI DYNAMIC FEEDING TEAT

Why does it sometimes suck in?
The reason for the teat sucking in may be a glued vent located in the teat collar. It should be gently stretched with fingers before the first use and if sucking in is noticed.
A common cause of the teat sucking in is tightening the nut too much. When the nut is screwed too tightly, the air vent in the teat is closed, and this results in the teat sucking in. To avoid this problem, gently loose the nut to release the teat vent.
This problem is more common in the case of mini flow teats.  
The least intensive flow may be an additional factor causing the sucking in. Therefore, it is recommended not to screw the cap too tightly, so as not to close the air vent.
What are available teat flows?
The following flow types are available in the LOVI teats: mini (0 +), slow (3m+), medium (6m+), fast (9m+), cereal (6m+), and variable (3m +). The last two types can be used for foods of different density, e.g., cereals, and for children of different ages.

LOVI SOFT BOTTLE INSULATOR

How long does it keep the temperature of the food?
LOVI soft bottle insulator keeps the temperature of warm milk in a bottle for about 1.5 - 2 hours on cooler days, and for up to 3 hours on warmer days. In addition, it prevents a bottle of cold water from warming up too quickly on a walk or during travelling. The soft bottle insulator is not a thermos.
Does it fit other bottles than LOVI ones?
LOVI soft bottle insulator fits most bottles available on the market.

LOVI HEAT PACK:

How quickly does it heat food?
LOVI heat pack heats 150 ml of food up to 36°C in about 20 minutes without using electricity. Just wrap a bottle into a gel insert, put it inside a heat-insulating bag and press the START button. Additional heat-insulating bag keeps the food warm for up to 2 hours after heating. Remember, however, that the ambient temperature, the type of fluid and its original temperature may affect this time and result in lower final temperature.

LOVI UNIVERSAL WARMER:

What is the temperature of the heated food?
LOVI warmer reaches the temperature of 40°C and maintains it throughout the operation period.
The heating function has been designed with the baby's safety in mind. The temperature of 40°C is optimal, the food is warm enough, and the risks of scalding the baby's mouth and losing valuable nutrients are eliminated.
What is the warmer's bowl used for?
The bowl is designed for heating solid foods such as soups and purees. The food is much more effectively heated in the bowl than in a jar, whose thick glass makes heating difficult. To heat the food evenly, stir it a few times during heating. 
At what temperature do the spoons attached to the breast pump change their colour?
The spoons change their colour at 40°C. They were designed to help parents in determining the optimum food temperature. Changing colour of the spoon indicates that the food is warm enough to serve.
How much water should be poured into the warmer?
It is best to start by pouring small amount of water and checking if after inserting the bottle the water level is above the fluid level in the bottle, as this ensures even heating of the food.

SOOTHING

LOVI DYNAMIC SOOTHER:

Should the soother size always match the age range specified on the packaging?
"The information on the soother packaging is a suggestion based on average size of a baby's articulatory apparatus in a specific age group.
However, it often happens that an infant is uncomfortable when the soother is replaced with a bigger one. The babies differ in their birth weight and they fit different developmental levels of the growth chart. It cannot be therefore expected that the same size of a soother is suitable for all the children in the same age group.
We should observe the baby's reaction and not be afraid to stick to a smaller soother for longer. This does not increase the risk of secondary deformations of the articulatory apparatus, especially that in practice this extension does not usually exceed a month or two. " - Aleksandra Łada, NDT SLT Senior Tutor.
Which collections come with a holder glowing in the dark?
All soothers from the Day&Night collection have a holder that glows in the dark. If the holder does not glow, simply hold it under artificial light for a few minutes.

DRINKING FROM A CUP

TRAINING AND NON-SPILL CUPS

Are the spouts from the training and non-spill cups interchangeable and are they compatible with LOVI bottles?
Standard non-spill cups (except Hot&Cold ones), training cups and LOVI bottles have the same thread width, so they are compatible and can be used with various spouts and teats. Cup holders match the LOVI bottles.
 

HOT&COLD FRIENDS AND 360° CUPS

Are the caps from 360° and Hot&Cold cups interchangeable?
 
Yes, the caps are compatible: the one from a 360° cup can be used interchangeably with the one from a Hot&Cold Friends cup.
 
Does a Hot&Cold cup come with a heating or cooling function?
No. Hot&Cold Friends collection is a set of four funny little animals. The name of this collection was inspired by summer and winter style prints. However, the cups have no heating or cooling function
Is a 360° cup a non-spill cup?
LOVI 360° cup is not a non-spill cup. It was designed for the babies taking their first steps in learning how to drink from a glass. This is the next step after mastering drinking from a training cup and a non-spill cup with a hard spout. An innovative sealing system enables drinking and prevents fluid spills. However, this is not a non-spill cup, as it was designed to coax the babies into the habit of controlling their movements and providing them with the conditions similar to the glass-like drinking, and therefore some fluid may spill out following strong shaking or a fall.
Is it possible to buy a seal for the LOVI 360° cup?
Yes. The seal for the LOVI 360° cup is sold separately.
Why is the protective cap for the LOVI 360° cup very tight and difficult to remove?
Since the 360° cup is not a non-spill cup, its protective cap was designed so as to strictly adhere to the bottle walls, thereby preventing fluid spills while travelling, when the child does not use the cup.

 

News
3 JANUARY 2017
Check our new Discreet Elegance Breast Pads
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